they lost the informationfor my account

I downloaded this application on my previous computer and paid for 25 faxes, I used maybe 5 of them. With my new computer I downloaded this application and tried to fax a document and was told I have not faxes left, with the same account. Welcome Back it said when I logged back in… I paid for 25 and now I had to pay for 25 more to send this one fax.

Not happy&& about FaxDocument